Efforts are made to ensure accuracy in brochures, price grids, and websites. However, the company is not liable for printing or typographical errors. Brochures may be printed months in advance, so details (itineraries, services, photos) might be outdated or changed. Images of meals, hotels, and sightseeing locations are illustrative only and may not reflect reality. Distances, temperatures, and hotel locations mentioned are approximate and subject to change based on various conditions. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may have to be booked far off from the central place.
Please note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have been made on the date the company receives the intimation of visa rejection from the guest. Please note that guests other than the booked guest are not to be invited on tour by any booked guest and they are not allowed to use any of the services of the tour.
In the event you are booking through us a tour/travel service of any third-party operators, Cosmos, Star Cruise etc., the terms and conditions of such third-party operators, including their payment schedule, cancellation, refund etc. shall be applicable to you in addition to our Terms and Conditions.
You can purchase our services from our agents or you can book your tour/services online through our website. We cannot give any guarantee or warranty with respect to the website booking engine which could malfunction due to well-known reasons including software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments is kept secure and confidential.
It is made clear that the online booking shall be effective once you confirm the terms and conditions, as follows. During the course of online booking on our website, you will have the opportunity to go through our terms and conditions and privacy policy, which are displayed on our website and which you will need to confirm and accept in the course of booking online.
Further, you will also need to send us a hard copy of the said signed Terms and Conditions confirming that you have read, understood and accepted the Terms and Conditions and other applicable
Documents including Brochure and/or Itinerary and/or promotion booklet, etc. We would also require a copy of the first two pages and last two pages of your passport which show the date of your passport, place and date of issue and expiry.
The Company reserves the right to decline to register any person/s for any tour or to cancel their registration without assigning any reason.
In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour participants have signed the booking documents.
Where tour participants are booking through a travel agent, if such travel agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said travel agent to sign the Booking Documents on their behalf.
Please note that there is no contract between the Company and the tour participants until the booking documents are signed and received by the Company and the Company has also received the specified non-refundable interest-free booking amount.
The full payment must be received in accordance with the prescribed payment schedule. If not paid in accordance with the payment schedule, the company reserves the right to cancel the booking with the consequent forfeiture of booking amount and to apply the scale of cancellation charges as mentioned in the brochure. Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted to the account of the Company.
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates/tours or you would have the option of traveling as individual travellers, not as part of the original tours. If the alternative date/tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of 45 days from the date of amendment or cancellation.
However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.
The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.
If you cancel a tour that includes a cruise or services provided by a third-party operator, the following rule applies:
If you cancel the tour less than 80 working days before the departure date (or earlier, depending on the specific cancellation policy of the cruise line or service provider):
You will be charged 100% of the tour cost for the cruise portion or relevant third-party service.
If the Booking Documents have been signed by one or more persons for themselves and others mentioned in the Booking Form, then the communication signed by such signatory(ies) will be treated as valid communication with full responsibility for cancellation for all listed persons. Similarly, if your Travel Agent seeks cancellation, it is assumed they are authorized by you to do so.
Cancellation becomes effective only from the time the written request reaches our Iringalakkuda office on a working day and within business hours.
You expressly agree to abide by the foregoing terms and conditions.
If you wish to cancel your booking, you must notify us using one of the following methods. All cancellation requests must be made on a working day during working hours:
Admin Office: (Address)
If you cause injury or damage that affects a service provider, you may be held legally responsible. If the provider seeks compensation from us and we pay, you will be separately charged to recover that cost.
“We are not responsible or liable for any delay, shortcoming, injury, death, loss, or damage caused by the actions or failures of the service providers, or their employees or agents.”
A written request for transfer from one tour to another will be treated as a cancellation of the original tour and a new booking. A transfer fee will apply. If the transfer occurs within the cancellation period, standard cancellation charges apply. All Terms & Conditions remain applicable.
We are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider, etc. that is engaged to provide you services during the course of your tour.
Please carefully note:
Please refer to the itinerary in the brochure or on our website for details about the meals included in your tour. Unlike airlines, we are unable to accommodate special meal requests (e.g., dietary, religious, or medical requirements), nor can we guarantee the availability of special diets. Meal provisions are entirely at the discretion of the service providers.
We do not guarantee special meal arrangements, specific meal timings, or additional stops for infants, children, or passengers with dietary or medical conditions such as diabetes, high blood pressure, or cholesterol issues. We also cannot ensure the quantity or type of food served by the service provider.
If you have specific dietary or medical meal requirements, or special needs related to children, we strongly recommend booking a customized tour instead of a standard coach tour, which may not be suitable for such needs.
The Company selects hotels that offer a comfortable stay and value for money. To reduce overall travel time during the tour, hotels may be located away from the city center.
Please note the following important points regarding hotel accommodation, particularly in Europe:
If you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if there is a change from shared room to single occupancy.
If you initially booked on a shared room basis and later require a single occupancy room, the applicable single room supplement will be charged. This applies in all cases, regardless of the reason for the change. Situations where this may occur include (but are not limited to):
This policy applies whether:
We recommend confirming your rooming preference at the time of booking and being aware of potential additional costs in case of such changes.
A double room may feature either one queen-size bed or two separate beds joined together. If you request a queen-size bed, it will be provided subject to availability, as most hotel rooms in Europe are equipped with twin beds. In the event that a room with a queen-size bed is not available, a twin-bedded room will be allocated instead.
We recommend a maximum of three persons in a single room. Please note that triple rooms are generally no larger than twin rooms, and the third bed is typically a rollaway bed or a cot placed in the existing room setup.
A child for whom the 'without bed' charge has been paid will not be provided with a separate bed in the hotel. If the 'with bed' charge has been paid and you choose not to use the bed facility during the tour, no refund will be provided.
If you request an extra bed for a child originally booked on a 'without bed' basis during the tour, it will be provided subject to availability, and you will be required to pay any additional charges directly to the hotel.
Pre- or post-tour accommodation, as well as any add-on packages or tour extensions, are subject to availability and will incur additional charges. These must be requested at the time of booking your tour, or no later than 30 days prior to the tour date. All such requests are subject to confirmation based on availability.
We generally provide air-conditioned or air-cooled luxury coaches for group tours. However, we are not responsible for any inconvenience caused due to the malfunctioning of air-conditioning equipment for any reason.
On group tours, seat numbers are not assigned, as a seat rotation system is followed. All participants are required to follow the instructions of the Tour Manager in this regard.
All mentioned times are indicative and may vary depending on the rules and regulations of each country, road conditions, and other unforeseen factors affecting travel.
Porterage is not included in the tour price. Since arranging porter services can be difficult, we recommend using wheeled luggage for convenience.
Each guest is allowed only one suitcase and one handbag. The suitcase must not exceed 158 cm in total dimensions (length + width + height).
We are not liable under any circumstances for:
We do not accept liability for injury, loss, or inconvenience from such airline-related events. You must pursue remedies directly with the concerned airline.
Airline baggage rules differ. You are responsible for understanding your airline’s baggage policy.
Typical Baggage Allowance (Subject to change):
Note: Low-cost carriers used by the Company may allow less baggage than stated above.
Important: Always confirm baggage rules directly with your airline at the time of booking or before travel.
Even with a confirmed ticket, airlines may overbook and offload passengers. In such cases, the airline may shift you to a later flight. We are not liable for:
If booked under a group fare, seat allotment is done only at the time of airport check-in. We recommend arriving at the check-in counter at least 3 to 4 hours prior to departure.
You will have to take the risk and responsibility of all your luggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible.
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. Some hotels provide Safe Deposit Lockers (which may be charged separately).
In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.
If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. Please understand that as the Tour Manager is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group.
Furthermore, Tour Managers / Assistants / Escorts are assisting the tourists throughout the tour and are not responsible for tourists’ baggage or any kind of personal belongings. On the entire tour the tourists have to be responsible and carry the baggage on their own. Instructions as well as information of the tour are to be followed in the group tours and the tour manager / company is not responsible for any instructions overruled by the tourists and / or its consequences.
It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour such as passports, visas, confirmed air tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance. Please note that your Passport must be valid for at least six months subsequent to the scheduled departure date of the tour.
If you cancel the tour due to non-availability of the passport, visas / mistakes on the issuance of your visa, etc, you will be liable to pay cancellation charges. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
It is a condition for booking with us that you take out insurance at the time of or prior to making your booking. It is the responsibility of the guest to ensure that the insurance cover they purchase is suitable and adequate for their particular needs.
Please note that you would have a direct contractual relation with the insurer. You shall directly submit claims to your Insurance Company. The Insurance Company shall directly pay the settlement amounts to you and any disputes in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the Insurance Company.
Your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise. It shall be your duty to inform us in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition.
In case of guests, who wish to travel with a wheelchair, the company will not be responsible and/or liable to provide any assistance / aid to such guests. Furthermore, such guests are required to inform the company about such disability at the time of booking.
In case of any delays, on part of the guest, he / she will be solely responsible. The company cannot be held responsible or made liable for any services missed by such guest due to any reasons whatever.
We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour.
Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants.
However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be liable to compensate you nor to refund any amount to you nor to pay your medical expenses.
In this regard, please note that service providers such as airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be responsible for the consequences that you may suffer.
Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities.
As earlier stated, being tour organizers, we will not be responsible / liable to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses incurred by you or for any direct, indirect, consequential loss and / or damage or any kind suffered by you however caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package.
Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Under no circumstances shall we have any liability in respect of any indirect, special or consequential losses / damages whatsoever.
As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in any manner. We shall not be responsible and / or liable for any damages.
...caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.
We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.
The immunity provided under this contract to the Company shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the contractors / suppliers selected by the Company.
Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / travel.
You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service providers such as hotels, airlines etc. You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.
You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your coach, your meals etc.
You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons.
If you misbehave or disturb the decorum of the tour you may have to terminate the tour. In such an event, no refund or compensation will be paid to the tourist and he / she will have to bear and pay the expenses for his / her return travel.
You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other laws, rules or regulations. Should any tour participant misbehave or violate any law, rules or regulations, we shall have the right to discontinue his / her participation and exclude him from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant’s misbehavior, we shall be free to separately charge and recover our losses and expenses from him / her.
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others). There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons whatsoever.
There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc….
No person including any of our Employees, Agents has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our Employees, Agents, the PA or any other person, whether given verbally / in writing / by email / by sms or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner. This is important.
Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the invoices.
If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets, tips or anything that is not specifically shown as included in the Tour cost, then the payment for the same will have to be cleared by you.
Tipping is a customary practice in most parts of the world for services rendered—such as those provided by porters, coach drivers, tour leaders, guides, and other support staff. Unless otherwise specified in the tour brochure or communicated separately, we consider it a courteous gesture to acknowledge and appreciate the efforts of those who assist us throughout our journey.
Tours specified in the packages are operated subject to a minimum participation of paying adult Participants. If the participation is less than the minimum prescribed (as below) we reserve the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay any compensation.
If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travellers (not as a group) we reserve the right to collect an additional pro-rata amount. In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a ‘seat in coach’ basis, where the coach departures are at fixed times and routes etc.
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour.
We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary.
You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour.
You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes.
Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, websites, letters, emails etc. We recommend that you register online so that we can send you updates and information on travel destinations.
Where special requests for room allocation, diet consideration, handicap assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking, every effort will be made to try and deliver. However the Company will not be held liable / responsible for claims of damages or consequential loss if such requests are not honoured.
In case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs etc. to such persons.
Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned as undeliverable for any reason. All communication from you to the company has to be in writing, not orally.
Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to the Travel Agent, who made the booking on your behalf and the PA / Travel Agent would be responsible for transmitting such communication to you.
All monies paid to the Travel Agent shall not constitute payment to us unless deposited by the PA / Travel Agent with the Company.
Please note that in case of special offers, promotions or schemes, the terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes.
If you fail to make the payment by the due date and / or do not comply with all the terms and conditions of the offer, promotion or scheme, you would not be entitled to receive the benefit under such offer, promotion or scheme.
We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.
Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made 30 days prior to departure date of the tour. If the booking is accepted within 30 days of the date of departure of the tour, the entire tour cost has to be paid upfront.
A delay in payment of your tour cost (part payment or full payment) can result in a delay in processing your documents. We may treat such delay as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule.
We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and / or for any reason before the date of departure. All such increases in price must be paid for in full before your departure.
Please promptly inform your Tour Manager or Tripz and Trails of any grievances that you may have and immediately follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in real time. If you fail to do this, you will be deemed to have acknowledged and accepted the services of the Company in full satisfaction and you shall be deemed to have no grievance or complaint in that regard.
You should communicate the grievance to the Contractor on the emergency telephone number and adopt any of the following procedures provided that such communication should be made on a working day within working hours.
Any complaint made by you must be notified to the Company in writing within 21 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof. As to the interpretation of the foregoing terms and conditions.
In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.
If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole Arbitrator to be appointed by the Company.
The Arbitration proceedings will be in Iringalakkuda. The arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in Iringalakkuda alone shall have exclusive jurisdiction. This contract will be governed by Indian law.
The Company reserves its right to change the Terms & Conditions any time without any prior notice and without assigning any reasons thereof.
If you have any tips, which you might want to share with us, do write in to us at our Registered Office as listed above or email us at info@lebbaholidays.com.
On behalf of the persons booked, I / We have read, understood and accepted the Terms and Conditions, How to Book Rules, Cancellation Policy, Brochure, Price Grid, Itinerary, Promotion Booklet and Web pages, a copy of each of which has been furnished to me / us.
I / We being duly authorized by the said persons do hereby agree and accept the same assuming full responsibility for self and on behalf of the said persons.